Getting the app back
You can get the app back on both platforms. On Android you reinstall from Google Play as normal. On iPhone the app was removed from the App Store in August 2026, so searching for it finds nothing, but if you downloaded it before then it is still in your purchase history and you can download it again from there.
On Android
Nothing has changed for Android. The app is on Google Play, where you can install it on a new phone or reinstall it on the one you have. Sign in with the same account and your subscription and credits are where you left them.
On iPhone and iPad
An installed copy carries on working, and keeping it is the simplest option. Being removed from the App Store stops new downloads; it does not switch off a copy that is already installed, and it does not touch your subscription.
You can still get it back. Searching the App Store will not find it, because the listing is gone, but the app stays in the purchase history of the Apple account that downloaded it. The steps below walk you through it.
01
Open the App Store on your iPhone and tap your profile picture in the top right corner. Make sure you are signed in with the same Apple account you first downloaded the app with, because the purchase sits with that account and no other.
02
Tap Apps & Purchase History. This is the record of everything that Apple account has ever downloaded, which is why it still knows about the app when App Store search does not.
03
Tap Your Apps to see the list of apps tied to your account rather than your purchase receipts.
04
Search the list for Facial Recognition, then tap the cloud icon beside it to install it again. It opens as it did before and your subscription carries on as normal. If nothing comes up, that Apple account never downloaded the app, so check whether you used a different one, and email us if you are stuck.
Losing the app does not cancel anything. If you subscribed through Apple, your subscription has not been cancelled and it keeps renewing as normal, on the payment method held by your Apple account. Download the app again and it works exactly as it did before. If you subscribed through Google Play, it renews there as before.
Your credits are one balance, not two. The search on this website runs the same face search on any device, and once your email is connected to your account the same credits work in both places: buy them in the app or buy them on the website and you can spend them either side. You do not need the website to get the app back, though. Downloading the app again is the shorter route.
Apple removed the iPhone app from the App Store in August 2026, so App Store search no longer returns it. We are appealing the decision, but we cannot promise the listing will come back. If you downloaded the app before it was removed, you can still download it again from your purchase history. The Android app on Google Play is unaffected.
Yes. Open the App Store, tap your profile picture in the top right, go to Apps & Purchase History, then Your Apps, and search for Facial Recognition. Tap the cloud icon beside it to download it. You have to be signed in with the same Apple account that downloaded the app originally, because the purchase belongs to that account.
No. The removal does not cancel anything. If you subscribed through Apple, your subscription has not been cancelled and it keeps renewing as normal, and it works in the app as soon as you download the app again.
They stay on your account, so they are there when you download the app again. They are not stuck in the app either: credits are one balance, so once your email is connected to your account the same credits work in the face search on this website, and credits bought on the website work in the app.
Yes. Buying inside the app works as it always has, on the copy you kept or the one you downloaded again. You can also subscribe and buy credits on the website, and the credits are the same balance either way.
Yes. The app on your phone keeps working. Being removed from the App Store stops new downloads; it does not switch off a copy that is already installed.
No. Facial Recognition is still on Google Play and you can install or reinstall it there at any time.
Still stuck, or something here does not match what you are seeing? Email us at hi [at] doublecolourless.com and we will sort it out.